“ Service people were helpful and courteous. It was somewhat difficult to get the appointment. I either had to come in the next day from when I called or wait two weeks. I didn't want to wait two weeks so I had to cancel other activities that were already on my calendar. Should have a more flexible schedule. ”

“ Great Service and the repair was completed faster than expected. Brian was a very good service adviser and he answered all my questions during the visit. ”

“ Came in for an L.O.F., tire rotation, and had my battery and cabin filter replaced. My Express Lane service writer was very clear about explaining all of the details on the service performed. Have had very good experiences with Toyota of Des Moines service department; this is my first Toyota Highlander and am really enjoying it as well. I'd highly recommend this business to anyone looking to get a professional experience! ”

“ Everyone was extremely helpful and friendly. Would recommend to others. Hope to enjoy my Toyota for many years. Thank you Steve Henigan for all your help! ”

“ I have been pleased with Toyota of Des Moines. Ever since I purchased my Toyota from there in July of 2018 I have been treated very respectfully and kindly. All the staff I have encountered have been courteous and helpful. ”

“ I arrived 20 minutes early but they got right on the car. They are very helpful and answered any question I had. Thanks for the help. ”

“ Friendly service, nice dealership. ”

“ Everyone was extremely helpful and friendly. Would recommend to others. Hope to enjoy my Toyota for many years. Thank you Steve Henigan for all your help! ”

“ I arrived 20 minutes early but they got right on the car. They are very helpful and answered any question I had. Thanks for the help. ”

“ I have been pleased with Toyota of Des Moines. Ever since I purchased my Toyota from there in July of 2018 I have been treated very respectfully and kindly. All the staff I have encountered have been courteous and helpful. ”

“ Our vehicle took nearly five months to get here, but Steve Hennigan got us exactly what we wanted and did an awesome job in keeping us updated every Monday. He was always quick to get back to me in between those updates when I had other questions. If we could give him six stars, we would! Great dealership! This is the 5th Toyota we have bought from them and the entire staff is friendly and helpful. They also have a great service department. ”

“ I always have a great experience here. Truly a top notch group of people. Good leadership creates a great work environment and quality employees. Thank you ”

“ Our vehicle took nearly five months to get here, but Steve Hennigan got us exactly what we wanted and did an awesome job in keeping us updated every Monday. He was always quick to get back to me in between those updates when I had other questions. If we could give him six stars, we would! Great dealership! This is the 5th Toyota we have bought from them and the entire staff is friendly and helpful. They also have a great service department. ”

“ I always have a great experience here. Truly a top notch group of people. Good leadership creates a great work environment and quality employees. Thank you ”

“ Awesome experience purchasing a new vehicle. I felt completely comfortable and satisfied with everything beginning with online communication with Shane all the way receiving our new car ready to go. I highly recommend buying a vehicle here! ”

“ The staff was very friendly and accommodating. I have an unusual technical problem with my hands free system which they have been working hard to find solution to. I have high praise for the time and effort they have spent at trying to rectify the problem. ”

“ Great dealership to buy a vehicle. Steve was great to work with answered all of my questions with no pressure. Would definitely recommend going to Toyota of DSM if you are looking for a vehicle. ”

“ Needed my oil changed, usually do it myself but couldn't this time. I was out that way so brought my car in without making appointment. Got in right away and was out in less than an hour. The employee that helped me was very nice and went over everything very thoroughly. Everything seems great on car, would highly recommend this dealer. ”

“ Great dealership to buy a vehicle. Steve was great to work with answered all of my questions with no pressure. Would definitely recommend going to Toyota of DSM if you are looking for a vehicle. ”

“ The staff was very friendly and accommodating. I have an unusual technical problem with my hands free system which they have been working hard to find solution to. I have high praise for the time and effort they have spent at trying to rectify the problem. ”

“ I had a good experience. The transaction went smoothly and I feel I received an adequate deal. I was a little irritated that the only item I asked for, the all weather mats, became an issue. This seemed petty for a Highlander Limited Platinum. This is my second Highlander I’ve purchased form this dealership and I’ve been pleased with Highlander and the service department. ”

“ I had a good experience. The transaction went smoothly and I feel I received an adequate deal. I was a little irritated that the only item I asked for, the all weather mats, became an issue. This seemed petty for a Highlander Limited Platinum. This is my second Highlander I've purchased form this dealership and I've been pleased with Highlander and the service department. ”

“ As always, the service rep (Ian) who assisted me was courteous, cheerful, and helpful. He was responsive to my specific questions and got back to me about one of them (brakes) with my options. The people in the Service Department were even able to complete the rather lengthy work that I needed the same day. The dealership provides a nice space to work or relax in. ”

“ Outstanding service, excellent advice, and even better-a fair price! The service team was accommodating to an impulse need and the shuttle team was prompt and efficient. ”

“ Good friendly people and great service. They explained everything that was done and they explained what not needed done now. I would recommend this dealer for their Toyota needs. ”

“ My old Chevy, while currently still reliable, is getting a lot of miles on her. She is showing her age and I fear, starting to decline in health. She is bound to roll over and die soon. As this reality is becoming clearer, I started to contemplate replacing her with a newer Toyota Camry. I have casually started to shop at various dealerships in the Des Moines area, but hadn’t quite made the decision to go ahead and buy one. With this in mind I stopped at Toyota of Des Moines to peek at a 2017 Camry I had seen on the website. It was a very frigid Tuesday afternoon, and as I peered through the windows at the like new interior a voice greeted me. I wheeled about to face a sales associate who introduced himself as Faraz Asad. He had an easy going manner, very agreeable, non-threatening, and professional. We discussed my situation, took a test drive, and soon after that I was signing the finance papers for my new car. Got a wonderful deal on it and got to work with Mr. Asad. He is probably the best car dealer/sales professional I have ever encountered ( bought many new cars over the years, Ford, Dodge, Chevy, Jeep, etc…) Faraz Asad is to be commended for his exceptional customer service skills, and impeccable professionalism. I hope that Toyota of Des Moines knows what an asset they have in this gentlemen. I bought a great car from him without really intending to do so that day. He did not push me or present as a high pressure sales person and in fact, he is so easy going and accommodating that I felt comfortable enough to go ahead and buy. He gave me a great deal and has made a customer for life. All the staff I worked with that day were awesome, and I hope the dealership itself proves to be as great as Faraz Asad. I can’t say enough about how he did a wonderful job for me when I bought my Camry. Thanks Faraz! ”

“ I did not have an appointment, but they were able to take care of me right away. They were very professional and got my oil changed quickly. ”

“ I had an oil change, tire rotation, and wheel alignment. Job was done quickly and fixed issues I was encountering with steering. Very courteous Rep! ”

“ As always, the service rep (Ian) who assisted me was courteous, cheerful, and helpful. He was responsive to my specific questions and got back to me about one of them (brakes) with my options. The people in the Service Department were even able to complete the rather lengthy work that I needed the same day. The dealership provides a nice space to work or relax in. ”

“ I did not have an appointment, but they were able to take care of me right away. They were very professional and got my oil changed quickly. ”

“ I had an oil change, tire rotation, and wheel alignment. Job was done quickly and fixed issues I was encountering with steering. Very courteous Rep! ”

“ Good friendly people and great service. They explained everything that was done and they explained what not needed done now. I would recommend this dealer for their Toyota needs. ”

“ Was welcomed when I arrived. Work was done in a timely fashion. Great customer service. I will return if I would need service done. Thank you ”

“ Was welcomed when I arrived. Work was done in a timely fashion. Great customer service. I will return if I would need service done. Thank you ”

“ Excellent service! Ian is very kind and very professional and the service is very efficient ”

“ I liked the short video. It would have been better had it added what the range is for a good score, rather than just giving a number and saying it was fine. I was distressed when I got a text about a change in policy about no longer storing tires.The reason I had bought the snow tires from Toyota was because of the storage policy. However, I was pleased after protesting that Toyota of Des Moines agreed to grandfather existing customers so that the storage could continue. Thank you. ”

“ Immediate attention, handled questions even if problem was operator error. Under an hour appointment, Time for tea & doughnut. Service fairly priced. Everyone very courteous. Comfortable surroundings. ”