2023 Toyota Highlander LE and XLE Sport Utility Overview near Des Moines, IA

“ La información muy clara La persona fue clara y amable y me explicó de los problemas de mi carro y como lo arreglarían y lo que pronto voy a necesitar gracias ”

“ Great. Quick. Thorough. I got in right on time. I love the free car wash coupon. ”

“ Great. Quick. Thorough. I got in right on time. I love the free car wash coupon. ”

“ Quick, relaxing, and informative with the service video. Plenty of seating and coffee while I waited. ”

“ Love the espresso and the fast service! The tech was very nice and courteous Love getting the video ”

“ They have been reliable, never overselling or upselling. This time, I arrived early for my appointment, and they got me out before my appointment was supposed to start. Excellent! Will I buy my next car at Toyota of Des Moines? If it’s a Toyota, yes. ”

“ Love that I can pay while sitting in the waiting room. How easy can it gat? ”

“ Eli was a great salesperson to work with. Great communicator, patient and represented Toyota RAV4 well! ”

“ Always prompt and efficient and polite and informative and responsive to all concerns Efficient accommodating ”

“ I had an appt at 2:00 pm. I was an hour early. It was seamless dropping off my vehicle it only took about an hour and a half to fix the problem. Ian was in contact with me the whole time letting me know what the problem was and what caused it,,, and it was helpful he let me know right up front how much it was going to cost. The 4 Runner is my first New Vehicle I have bought I love it and care a lot about keeping it in good shape. ”

“ I always have a good experience with the service department at this location. Estimated times are always accurate. ”

“ Love the oil change and tire rotation, and the video feature is so cool! I love the fact that they're measuring my tires and I am budgeting to save up so that I can get new tires, when I need them next. Same thing with the brakes. ”

“ I was amazed how quick they got me in and how fast they replaced the battery and completed a recall. ”

“ Excellent service! Wish I didn’t have to go back for placement of the broken part. Everyone is wonderful about this place but is so expensive. ”

“ Very easy and simple Very easy and simple to work with. Have worked with him in the past and it's been really well every time ”

“ I was impressed by the stress free atmosphere of this dealership. This was by far the best buying experience I have had. ”

“ We couldn’t have been happier with our experience working with Eli Walters at Toyota of Des Moines. He was incredibly easy to work with, patient, and informative throughout the entire process. Eli took the time to make sure all of our questions were answered and never made us feel pressured. Although we ultimately decided not to purchase the vehicle (a personal choice that had nothing to do with Eli), I still felt compelled to write this review because our experience with him was so positive. If you’re looking for someone knowledgeable, professional, and genuinely helpful, I highly recommend asking for Eli! ”

“ Steve was great, he let me know a vehicle was available and offered me the opportunity to test drive it. Following the test drive he answered all our questions and explained next steps if we were interested in purchasing. He allowed us time to talk and respond to him and worked with us to coordinate schedules to final the deal and pick up the vehicle. ”

“ Always so customer oriented and friendly?? Toyota is all about customer service and so helpful ”

“ Good explanation of pre-purchase inspection results He was able to answer all my questions Thank you ”

“ Very good and streamlined and did not have much wait time. I am glad the video services being done and explain what they are doing ”

“ Efficient courteous professional I wouid recommend buying and having their car Serviced there Very good ”

“ On time, highly professional, love the video it was nice having an explanation for everything. Kind, caring, thoughtful of time ”

“ Thorough checkup. Discovered a front strut needs replaced, so will be back for that. Chris found that it is covered by our warranty so that is great! ”

“ Quick service, great video provided of the inspection of the tires, brakes, filters, fluid levels. ”

“ Outstanding! The splash pan came loose and was hanging down. Toyota was able to get me in the same day I called. I was totally blown away after they fixed it because they used the words - “no charge”. Toyota of Des Moines consistently exceeds expectations. Thanks Ian and Terry for your help. ”

“ It was my first visit for service. I had questions that I didn't feel were being answered; I asked to see the service manager. Both came out to hear my concerns. I was very satisfied with the service manager's response to my concerns. I checked in with my salesman; he was very responsive! ”

“ Explained everything. Very friendly. Good communication thought txts. Gave all important information. Helped with writing a check ”

“ The service was done Professionally and the young man who assisted me was very courteous . I will recommend Toyota of Des Moines. ”

“ The experience was very good. They explained everything to me very well. The appt was started on time and the work was completed much quicker than expected. ”

“ Great experience but too many surveys My only complaint is that you wont leave me alone about surveys. ”

“ I'm very thankful for the overall kindness and care that was given in addition to the hard work it took to get financing for me. ”

“ I was able to drop it off and they had it completed before 3. Great job ”

“ Best car buying experience I've ever had and I buy/lease a new car apx every 2-3 years. Also, this dealership's attention to detail, from the car buying process to the personal delivery tutorial I received. I am now a Toyota buyer for life! ”

“ I had an appointment for regular maintenance on my RAV4. The service techs were efficient and helpful. Terry (I think that's who it was) went over my oil change record/schedule with me. Also, the complimentary coffee while I waited was a huge plus. ”

“ Well done and so efficient. I like getting the video inspection. In and out in just over 30 minutes. ”

“ Why do I get multiples of these texts after I have already completed one? It is spam and not appreciated. ”

“ Had a great experience with Derek. He was informative, helpful and never pushy. Would recommend ”

“ Had a great experience with Derek. He was informative, helpful and never pushy. Would recommend ”

“ Na Na na na na na na na na na na nana na na na na na na ”

“ I wish I was provided a written estimate for the quote I asked for instead of a conversation ”

“ Staff was nice and friendly. Eric Hippen was easy to work and negotiate pricing with after seeing some scratches that my new 4 Runner received as it was transported to the dealership. ”

“ If I could give Justin a worse score I would. I had at least two bad interactions where Justin had dismissed my concerns. But one time I confronted him after he dismissed my concerns again. Two weeks later coming back in for the concerns I had expressed he again proved that his customer service skills had not improved and AGAIN dismissed my concerns. If I decide to use Toyota of Des Moines in the future, I will purposely ask to not have Justin. Even after my 10/10 bad experience with Justin, Brock came in and really turned the experience around. He listened to my concerns and explained them to me. He went above and beyond what he needed to do. So thank you Brock. ”

“ The young man that drove my car into the garage has no respect for vehicles. Drove like a maniac, slammed on his brakes twice and then took off super fast. Just silliness. ”

“ No issue other than trying to sell me a 20$ cabin filter for 70$. That’s an outrageous ripoff. Went to auto parts store and bought a k&n lifetime filter for 50$. Probably going to get my oil changed somewhere else from now on… ”

“ Had my car towed to Toyota on a Monday. I had Tuesday off from work - waiting for a call all day. I finally called at 4:30 pm car still not looked at was told next appointment opening was next Monday!? So I have no car and I needed to get to work and expecting a grandbaby any day! Thursday I finally get a call with what needs to be done which was a lot for a 2004 car. Had Friday off so I was planning to figure things out the next day? No one told me it was drivable (which it was) so I'm thinking probably need to get a new car?? I had to work till 9 pm on Thursday (had to find a ride) and grandbaby on the way (had to find a ride to the hospital) spent all night at the hospital and all day Friday. Called Toyota to plead for a loaner so I could get to work and be mobile the answer was "no" if you are trying to sell cars that is not the way to do it! So I rented a car because I needed to get to work Saturday, Sunday, and Monday 300 dollars and I owe Toyota 500 for just looking at the car! I had Tuesday off so I called Monday to see what needed to be fixed to make it drivable so I could get it home or to another dealership! That's when they told me it was drivable!?!? Seriously!! That would of been nice to know 4 days ago!! Only help I got was a ride to Toyota to pay my bill! I told them, when paying my bill, that it would of been nice to know my car was drivable because I rented a car! No "I'm sorry" nothing! ”