2024 Toyota Grand Highlander vs the Competition near Des Moines, IA

“ Respectfully, professional and responsible They are the best and in my case, not only for our Toyota, but they are also excellent with our Ford. ”

“ The associates we worked with were direct and professional. They were easy to work with and the process was straightforward ”

“ Ian was very friendly and professional, and Toyota of Des Moines has had my business for many years. ”

“ Todd was great. Exceeded expectations. No thank you Everything was great until the optional survey kept asking for more words ?? ”

“ Professional service & trust worthy ! I have always gotten great service, very well run dealership ! ”

“ There was some question about whether i needed an oil change, but the service advisor was very understanding, and gave me the benefit of the doubt. It was much appreciated. The parts department was able to provide what I wanted, and was pleasant to work with, too. I also appreciated the complementary sweet roll and coffee while I waited. The car wash coupon was appreciated, but i really liked it better when the wash was provided right a the dealership. ”

“ Very helpful and brought my car up quickly once I arrived Responded quickly to my text message ”

“ Never a problem. I've had 4 Toyotas in 18 years. Great reliable company. They always give fast service and are courteous. ”

“ The team at Des Moines Toyota once again provided me great service I scheduled for my truck. . They were timely and professional. The video they sent to me showed the technician checking all the different aspects of the service along with suggested needs. I am very happy with my entire appointment from start to finish. ”

“ Service is great. But I've been disappointed in my Rav. The technology is awful. Nothing works or has ever worked. I've had Toyota since 2006. Might be time for a change. ”

“ Friendly, helpful, and knowledgeable. He was willing to work with us to make sure we got everything we wanted. ”

“ They did a great job replacing my whole power folding passenger mirror on my Lexus SUV. They didn’t care I brought my own part in. The service advisor and tech was wonderful. The price was amazing as well. ”

“ Quick and fast While I was waiting. I went to ask Derek the salesman a question came back waiting area and they said my car was ready ”

“ Car service Very friendly people appreciated all help thank you for all your services appreciated ”

“ In and out quickly and able to move on with my day Very courteous and worked quickly. I was in and out in about a half hour and able to mo e on with my day ”

“ In and out quickly and able to move on with my day Very courteous and worked quickly. I was in and out in about a half hour and able to mo e on with my day ”

“ Prompt service. Helped me with some controls on our Venza. Clean showroom with lots of models. ”

“ Toyota of Des Moines is a customer oriented dealership. Communication at it’s best. They’re always on time for appointments and provide coffee and cookies while you wait. And they give you a free car wash! ”

“ We have had Toyota vehicles consistently for the last 15 years and, without a doubt, the quality of product and service is the main reason for our loyalty. Our recent service visit was just more of the same. Thorough and friendly service in a timely fashion. Keep it up. ”

“ I usually have good luck getting problems fixed correctly. One time I had fuel line that was not available from Toyota as a part and they did not have anybody who could create a new fuel line from tubing. ”

“ The staff was thorough and attentive to my needs/wants. They listened to what I was asking for in the features that were important to me. They made sure I knew how all the systems functioned before I left the lot making me even more confident in my purchase. ”

“ Courteous and efficient, completely satisfied. I have recommended Toyota of Des Moines to many of my friends. TY ”

“ I love Toyota of Des Moines! From the experience buying our RAV4 hybrid to every encounter with the service department and anyone we happened to work with during our experience, it has always been pleasant. ”

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“ Our sales associate was Char. Unfortunately, I. Ant locate her business card for her full first and last name but she was great. She listened to what we were looking for, gave us reasonable options, and made our sale experience a very good one. She was attentive and didn’t attempt to rush us, pressure us, or try to up sale anything. ”

“ Very good ?? Everyone was very nice and the maintenance guy keeps the building very clean I like that thank you for your service ”

“ I think I bought three cars from them over the past 16 years. I have never got one from them with major issues which I very much appreciate. ”

“ Friendly, quick and professional Appointment was easy to schedule and service department was friendly, quick and professional as always. ”

“ Very informative, helpful answered all my questions.informed me when my vehicle was complete and told me where it was located. ”

“ Very respectful, courtesy and efficient My car was done before it was due I am very happy ”

“ Great experience. Steve kept us well informed while we waited for our vehicle to arrive. ”

“ I had a great experience at the Toyota of Des Moines dealership thanks to Eric Cornelison. From start to finish, Eric was extremely professional, knowledgeable, and easy to work with. He was very helpful throughout the entire process and truly went above and beyond to make sure everything went smoothly. He took the time to answer all my questions, made sure I was comfortable with my decision, and never made me feel pressured. The whole experience was stress-free, and I couldn’t be happier with my purchase. If you’re looking for someone honest, professional, and genuinely helpful, I highly recommend asking for Eric at Toyota. — Admir ”

“ It is always good The video part of your inspection of maintenance is very nice. Staff is very good and provide timely updates with any expenses too. ”

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“ Fast friendly service They covered all of my needs and took care of my requests. ”

“ Steve was so kind and helpful with my search for a new Rav4. He made sure that I was getting the features that were important to me and that the whole process was seamless. ”

“ Excellent Difficult to get ahold of technician. No Shane Siegel is terrific! Service was done quick. ”

“ I had accessories put on my new RAV4 and everything went great. Brock is very helpful. ”

“ Easy and fast Thank you everyone to help and explain my options Thanks again Agreed ”

“ I really Love my car and will continue to have it serviced with your team! ”

“ Justin answered my questions and kept me updated on work being done. Personally think it's strange this program asks for more words, don't you! Justin was very good. Strand ”

“ The repair was done in a timely matter. It cost a lot more than what I wanted to pay, but it is what it is. ”

“ I scheduled 5000-mile servicing PLUS an oil change. Doesn't appear as though the oil was changed. I called to ask and was told someone would call me back. No callback. I'll take it to Jiffy Lube. ”

“ I was in to have the control knob for my heated seat repaired, as it was stuck in the dash on my 2011 Highlander SE. I purchased the vehicle new from Toyota DM in March 2011. I was told they would try to take apart and repair first before using an expensive replacement part. However, when I was called to pay for the repair and asked what the issue was and what was done to correct the problem, all I was told was it was "fixed". I asked again and was told "it was fixed". No replacement part apparently was needed. After paying, I went to the vehicle and immediately discovered that a small wedge was sticking out in the middle console, apparently used to take apart for the repair. I showed Ian the issue who then jumped in the vehicle and hurried off to have that corrected. After the vehicle was returned, the knob worked fine and the wedge was removed. There seems to be a tension among the customer service staff - I don't feel very welcome and I don't know why. Everyone has bad days, but the overworked attitude seems to be a pattern for my visits. As a customer, I feel I deserve a better experience. I did not cause the issue I pointed out. I would have nice to have an apology and a smile. Not sure how careful the Toyota DM techs are with your car when they don't even take the time to ensure the work was done completely. I would guess they are under a lot of stress to churn work out. I am not confident to have any major work done here in the future, as if this obvious issue was overlooked, how careful and thorough are they with major service? - that at Toyota DM you expect experts and pay a premium price for that expertise. ”

“ Called by dealer to say 3 recalls ready to do and we should drop the car and leave it for the day. At drop off we were told only 2 would be done and it only took 80 min for the fix. Wish dealer would have called before appt date & told us not all would be done as we'd have saved driving a second car and just waited for it. That part was disappointing there wasn't better communication before our service. Everything else was very good. ”

“ I have been a Toyota fan for a number of years. Currently have two and a number of trades. Was disappointed at my last trip about remote start that only works occasionally. I have been told by two Toyota employees that it is just a bad design and they often deal with complaints about it. They say I need to subscribe to the app which is not what I purchased. Employees have been great but frustrated there isn't anything they can do about it. Thanks for asking. Harold Good. ”

“ The guy helping accused me of lying about me changing out my filters. He was rude ”