Why Shop at Toyota of Des Moines?

“ Very welcoming and professional. Kept me informed the entire time. I'm very happy with Toyota ”

“ A repeat loyal lease customer over the last 6 vehicles. I will always continue with a Toyota vehicle. Their service and sales people have been great! ”

“ We purchased our Rave 4 from a friend two years ago and have been so pleased with it. This was my first time at Toyota of Des Moines and it was a great experience. Not only did they fix my air conditioner but did a thorough video of underneath the car and I was able to watch it. They are very professional and thorough! ”

“ They did well, timely and thorough. ”

“ As always, prompt, informed, and courteous service in maintaining my Toyota. Emily is hands-down amazing in getting me processed. ”

“ Really fast and professional I liked the video inspection and the waiting room was very nice ”

“ Very good experience — took our car in at the appointed time. As we waited, the person doing the work on our car was videotaping all the checkpoints and the actual measurements, was very informative. ”

“ Consistently provide top notch customer service. Several positive experiences with the service department. ”

“ Toyota always does a great job. They are on time and always make sure my car is running well. ”

“ Great service and Service Adviser Ian Davis got my window fixed ,oil change and a recall taken care of .All in a timely manner. Thanks Again To all at Toyota of DesMoines. ”

“ Fast, friendly, and efficient. Taking my vehicle in for service was simple! ”

“ Got me in first car with no appointment. Great job done fast I'm happy with the service ”

“ Toyota of Des Moines is my very favorite place to go with my new Corolla. The staff is so friendly and helpful. They answered all my questions. Thanks ”

“ Service advisor was professional and personable. I had an oil change and even though I had arrived early, my service was completed in a timely manner. I fully trust them with making sure my car is roadworthy. ”

“ 20,000 mile Toyota care service All went as expected. I would love to be able to make appointments sooner. The first available appointment was more than 2 weeks out. But when I do get in everyone is great. Good service, clean waiting area, cookies or donuts available. ”

“ Very pleased with the service and the overall process. Don't enjoy the repetitive surveys however. I like Toyota of Des Moines ”

“ Long but satisfying. First customer of the day; drove the only Prius on the lot off 4 hours later. ”

“ They took care of my service for 35,000 miles! Made sure I had good windshield wipers that worked properly!! Super nice and also helped me see Justin and help me with my CarPlay! ”

“ I’ve been leasing since 2014 and this time around was the most effortless! Great experience from start to finish! ”

“ Been leasing since 2014. This time around was the easiest! Great experience from start to finish! ”

“ Worked me into the schedule. Handled the problem quickly. Took care of my tire problem quickly and efficiently. ”

“ Timelier than expected. Friendly competent service ”

“ Great service, atmosphere was great too:) ”

“ Quick, video was easy to understand, team was friendly. Plenty of room in waiting area. Wish I’d seen some coffee or donuts. ”

“ He did an amazing job explaining the problem, went through my truck with me! And he was very friendly ”

“ The dealership is always good to me.. with true assessments of what our van needs.. or doesn't need. ”

“ Checked in early. Added filter after check in with no problem. Took in two vehicles. When first done we left for errand. Staff called when second vehicle was done. We picked up on the way home. While waiting had a nice conversation with GM about Highlanders. It was nice to talk to him after seeing him in commercials. ”

“ Checked in early. Added filter after check in with no problem. Took in two vehicles. When first done we left for errand. Staff called when second vehicle was done. We picked up on the way home. While waiting had a nice conversation with GM about Highlanders. It was nice to talk to him after seeing him in commercials. ”

“ We had an unfortunate, totally accidental mechanical situation. Fortunately, Brock, Chad, Kelly, and Shane helped us resolve the situation with complete professionalism. Thank you!?? ”

“ Took my vehicle to be serviced 3 days prior to my appointment time because I was leaving town and needed service before my appointment time and they were able to fix it the next day allowing me to keep my schedule. Much appreciated thank you! ”

“ You were very quick. Stinks with Rav 4 and 10,500 miles logged & we can’t ever see how many of our total miles are pure electric. Every other car maker offers this on PHEV’s. Julie is really bummed the RAV4 doesn’t have the seat memory buttons for 2 people. Hates changing her seats & mirrors back after husband drive the RAV ”

“ Took my 2023 Tundra in for an oil change and tire rotation. I also asked about the recall on my truck. $143.00 for oil change and tire rotation. A good place down the street changed the oil in my Mazda for $57. No one at Toyota knew what to do about the recall. Really??? I believe the recall started in Nov of 2025. Anyhow, not a happy customer right now. I have had Toyotas from 1985 thru today. First time I have been disappointed. ”

“ The biggest issue was the shuttle. I was told my husband could get a ride to work right away because he's 1 mile away. When he got there, they said it would be a one hour wait ”

“ I don't typically leave negative reviews, which is why I felt it was important to share my experience. My initial visit did not leave a good impression. I had a scheduled service appointment, and although replacement parts needed to be ordered, no record of my visit was created. When I called a week later to check on the status, I was told there was no documentation of my appointment or the parts that had supposedly been ordered. This resulted in unnecessary delays before the repair was finally completed nearly a month later. Unfortunately, the issue did not end there. Less than two weeks after the repair, I had to return because the same problem persisted. I was told the technicians were unable to reproduce the issue, so no repairs were made, despite my providing a video clearly showing the problem occurring. I've been a customer of Stivers Ford for years and only began servicing my vehicle with Toyota after purchasing my Toyota in 2025. Based on my experience so far, I'm seriously considering returning to Stivers for future service because the level of communication and follow-through I've experienced here has been disappointing. The most frustrating part is that I purchased an extended warranty for added peace of mind, yet I don't feel I've received the level of service or support I expected. I understand that some issues can be difficult to diagnose, but accurate documentation, clear communication, and confidence that customer concerns are being taken seriously are all reasonable expectations. Unfortunately, that has not been my experience. ”