Testimonials

GOOGLE
Curt Johnson
Full Star Full Star Full Star Full Star Full Star
1-21-2020
DEALERRATER
Tootsteria2
Full Star Full Star Full Star Full Star Full Star
1-21-2020
25k service

I always have a great experience here. Truly a top notch group of people. Good leadership creates a great work environment and quality employees. Thank you

GOOGLE
Jeewan Thapa
Full Star Full Star Full Star Full Star Full Star
1-21-2020
DEALERRATER
Newton customer
Full Star Full Star Full Star Full Star Full Star
1-21-2020
Great Service!

Our vehicle took nearly five months to get here, but Steve Hennigan got us exactly what we wanted and did an awesome job in keeping us updated every Monday. He was always quick to get back to me in between those updates when I had other questions. If we could give him six stars, we would! Great dealership! This is the 5th Toyota we have bought from them and the entire staff is friendly and helpful. They also have a great service department.

GOOGLE
Greg Glendy
Full Star Full Star Full Star Full Star Full Star
1-20-2020
Greg Glendy

Awesome experience purchasing a new vehicle. I felt completely comfortable and satisfied with everything beginning with online communication with Shane all the way receiving our new car ready to go. I highly recommend buying a vehicle here!

DEALERRATER
robocop1947
Full Star Full Star Full Star Full Star Full Star
1-18-2020
Good service

The staff was very friendly and accommodating. I have an unusual technical problem with my hands free system which they have been working hard to find solution to. I have high praise for the time and effort they have spent at trying to rectify the problem.

DEALERRATER
sgillette81
Full Star Full Star Full Star Full Star Full Star
1-18-2020
Great dealership to buy a vehicle. Steve was great to...

Great dealership to buy a vehicle. Steve was great to work with answered all of my questions with no pressure. Would definitely recommend going to Toyota of DSM if you are looking for a vehicle.

YELP
Nicholas C.
Full Star Full Star Full Star Full Star Full Star
1-18-2020

Needed my oil changed, usually do it myself but couldn't this time. I was out that way so brought my car in without making appointment. Got in right away and was out in less than an hour. The employee that helped me was very nice and went over everything very thoroughly. Everything seems great on car, would highly recommend this dealer.

GOOGLE
Sameh bakheet
Full Star Full Star Full Star Full Star Full Star
1-17-2020
DEALERRATER
Renaud51greg
Full Star Full Star Full Star Full Star Empty Star
1-17-2020
Purchase of a new 2019 Highlander

I had a good experience. The transaction went smoothly and I feel I received an adequate deal. I was a little irritated that the only item I asked for, the all weather mats, became an issue. This seemed petty for a Highlander Limited Platinum. This is my second Highlander I’ve purchased form this dealership and I’ve been pleased with Highlander and the service department.

DEALERRATER
Prairie Jon
Full Star Full Star Full Star Full Star Full Star
1-16-2020
Complete satisfaction.

As always, the service rep (Ian) who assisted me was courteous, cheerful, and helpful. He was responsive to my specific questions and got back to me about one of them (brakes) with my options. The people in the Service Department were even able to complete the rather lengthy work that I needed the same day. The dealership provides a nice space to work or relax in.

YELP
Jeremiah W.
Full Star Full Star Full Star Full Star Full Star
1-16-2020
Jeremiah W.

Outstanding service, excellent advice, and even better-a fair price! The service team was accommodating to an impulse need and the shuttle team was prompt and efficient.

DEALERRATER
4Runner
Full Star Full Star Full Star Full Star Full Star
1-16-2020
4Runner

Good friendly people and great service. They explained everything that was done and they explained what not needed done now. I would recommend this dealer for their Toyota needs.

GOOGLE
Dan Burns
Full Star Full Star Full Star Full Star Full Star
1-16-2020
Dan Burns

My old Chevy, while currently still reliable, is getting a lot of miles on her. She is showing her age and I fear, starting to decline in health. She is bound to roll over and die soon. As this reality is becoming clearer, I started to contemplate replacing her with a newer Toyota Camry. I have casually started to shop at various dealerships in the Des Moines area, but hadn’t quite made the decision to go ahead and buy one. With this in mind I stopped at Toyota of Des Moines to peek at a 2017 Camry I had seen on the website. It was a very frigid Tuesday afternoon, and as I peered through the windows at the like new interior a voice greeted me. I wheeled about to face a sales associate who introduced himself as Faraz Asad. He had an easy going manner, very agreeable, non-threatening, and professional. We discussed my situation, took a test drive, and soon after that I was signing the finance papers for my new car. Got a wonderful deal on it and got to work with Mr. Asad. He is probably the best car dealer/sales professional I have ever encountered ( bought many new cars over the years, Ford, Dodge, Chevy, Jeep, etc…) Faraz Asad is to be commended for his exceptional customer service skills, and impeccable professionalism. I hope that Toyota of Des Moines knows what an asset they have in this gentlemen. I bought a great car from him without really intending to do so that day. He did not push me or present as a high pressure sales person and in fact, he is so easy going and accommodating that I felt comfortable enough to go ahead and buy. He gave me a great deal and has made a customer for life. All the staff I worked with that day were awesome, and I hope the dealership itself proves to be as great as Faraz Asad. I can’t say enough about how he did a wonderful job for me when I bought my Camry. Thanks Faraz!

DEALERRATER
Cathy
Full Star Full Star Full Star Full Star Full Star
1-16-2020
I did not have an appointment, but they were able to take...

I did not have an appointment, but they were able to take care of me right away. They were very professional and got my oil changed quickly.

DEALERRATER
John Tundra
Full Star Full Star Full Star Full Star Full Star
1-16-2020
Excellent Fast Service

I had an oil change, tire rotation, and wheel alignment. Job was done quickly and fixed issues I was encountering with steering. Very courteous Rep!

DEALERRATER
Jeff
Full Star Full Star Full Star Full Star Full Star
1-15-2020
Great Customer service

Was welcomed when I arrived. Work was done in a timely fashion. Great customer service. I will return if I would need service done. Thank you

GOOGLE
David Hanson
Full Star Full Star Full Star Full Star Full Star
1-15-2020
YELP
Lang D.
Full Star Full Star Full Star Full Star Full Star
1-15-2020
Lang D.

Excellent service! Ian is very kind and very professional and the service is very efficient

GOOGLE
Steve Weiss
Full Star Full Star Full Star Full Star Full Star
1-14-2020
Steve Weiss

I liked the short video. It would have been better had it added what the range is for a good score, rather than just giving a number and saying it was fine. I was distressed when I got a text about a change in policy about no longer storing tires.The reason I had bought the snow tires from Toyota was because of the storage policy. However, I was pleased after protesting that Toyota of Des Moines agreed to grandfather existing customers so that the storage could continue. Thank you.

DEALERRATER
Csfindley5
Full Star Full Star Full Star Full Star Full Star
1-14-2020
Immediate attention, handled questions even if problem...

Immediate attention, handled questions even if problem was operator error. Under an hour appointment, Time for tea & doughnut. Service fairly priced. Everyone very courteous. Comfortable surroundings.

GOOGLE
Courtney Fritz
Full Star Full Star Full Star Full Star Full Star
1-14-2020
Courtney Fritz

Came in without an appointment for a flat tire and they had me out in 30 minutes. Made an inconvenient situation better due to their excellent service

DEALERRATER
karla
Full Star Full Star Full Star Full Star Full Star
1-13-2020
Good Service

Apt on time, everyone is friendly. Kept me informed of how the service was going. Very pleased with the service. Will plan on having my car serviced at Toyota.

GOOGLE
Jeff LaMar
Full Star Full Star Full Star Full Star Full Star
1-10-2020
DEALERRATER
BrianDsm
Full Star Full Star Full Star Full Star Full Star
1-10-2020
I have done business with steve for several years now....

I have done business with steve for several years now. And he is an amazing salesman that knows the business! He will continue to not only earn my business but my referrals!

CARS
BrianDsm
Full Star Full Star Full Star Full Star Full Star
1-10-2020
I have done business with steve for several years now....

I have done business with steve for several years now. And he is an amazing salesman that knows the business! He will continue to not only earn my business but my referrals!

DEALERRATER
Hannan
Full Star Full Star Full Star Full Star Full Star
1-9-2020
Excellent experience buying a new car

Great experience with the sales person and the finance person. They really wanted me to get the best deal. They helped me in every possible way. Completely satisfied with my purchase.

CARS
Ksgideon9
Full Star Full Star Full Star Full Star Empty Star
1-8-2020
Realize that I am a 70yr old retired woman. I did receive...

Realize that I am a 70yr old retired woman. I did receive a good experience with individuals noted below with the exception of the quote on the trade I was lowered$200 on the final agreement which was questioned but not corrected. Also, on finalizing the sale it was too rushed as I wanted to make a down payment but papers were already prepared to sign.

DEALERRATER
Ksgideon9
Full Star Full Star Full Star Full Star Empty Star
1-8-2020
Realize that I am a 70yr old retired woman. I did receive...

Realize that I am a 70yr old retired woman. I did receive a good experience with individuals noted below with the exception of the quote on the trade I was lowered$200 on the final agreement which was questioned but not corrected. Also, on finalizing the sale it was too rushed as I wanted to make a down payment but papers were already prepared to sign.

CARS
Hannan
Full Star Full Star Full Star Full Star Full Star
1-8-2020
Excellent experience buying a new car

Great experience with the sales person and the finance person. They really wanted me to get the best deal. They helped me in every possible way. Completely satisfied with my purchase.

GOOGLE
Ronald E Watts
Full Star Full Star Full Star Full Star Full Star
1-8-2020
GOOGLE
Kristin Nong
Full Star Full Star Full Star Full Star Empty Star
1-8-2020
Kristin Nong

Very detailed, experienced, and courteous in all areas of the company.

GOOGLE
Krystal Tootell
Full Star Full Star Full Star Full Star Full Star
1-7-2020
Krystal Tootell

I’ve never felt less “sold to” and instead more “ valued” than I have at this Toyota Dealership. Not only was Gordon Beecham excellent at finding exactly what I was looking for, he never pushed me or pressured me for a sale and helped educate me on the safety features and important things I hadn’t even thought about when buying a car. If you’re looking for a salesman that doesn’t feel like a salesman at all, but instead a friendly and genuine person who wants to help you, ask for Gordon. Not only was Gordon great, but Bill Ahrens in the finance depart was absolutely excellent as well. He went the extra mile to help me secure the loan I needed, and he put in a lot of extra work on his side, as I am 1099 contractor and they require additional information. He kept communication open, responded quickly to my emails and questions, and was honest and dedicated. I appreciate these two so much and I couldn’t be happier with my RAV4. I can’t go anywhere else from now on!!

CARS
l_lammers
Full Star Full Star Full Star Full Star Full Star
1-6-2020
New tires and oil change

I always have gotten great service from the service team at Toyota of Des Moines. I've found that it doesn't cost any more to take my vehicles to the dealership than anywhere else. They've always been fair in dealing with me.

GOOGLE
Jessica Mueller
Full Star Full Star Full Star Full Star Full Star
1-6-2020
CARS
Wes
Full Star Full Star Full Star Full Star Full Star
1-6-2020
Great customer service

I went in on a Saturday and it was clearly a very busy day for them. All through the process Todd kept me informed as to how it was going and even let me use his computer to start the finance process to speed things up. He introduced me to the General Manager J.P. and I was able to have an excellent conversation with him while I waited. Keep up the good service. Thank you.

DEALERRATER
l_lammers
Full Star Full Star Full Star Full Star Full Star
1-6-2020
New tires and oil change

I always have gotten great service from the service team at Toyota of Des Moines. I've found that it doesn't cost any more to take my vehicles to the dealership than anywhere else. They've always been fair in dealing with me.

DEALERRATER
Wes
Full Star Full Star Full Star Full Star Full Star
1-6-2020
Great customer service

I went in on a Saturday and it was clearly a very busy day for them. All through the process Todd kept me informed as to how it was going and even let me use his computer to start the finance process to speed things up. He introduced me to the General Manager J.P. and I was able to have an excellent conversation with him while I waited. Keep up the good service. Thank you.

GOOGLE
Juan Bustamante
Full Star Full Star Full Star Full Star Full Star
1-5-2020
GOOGLE
Ebony Habben
Full Star Full Star Full Star Full Star Full Star
1-4-2020
CARS
benlthornley
Full Star Full Star Full Star Full Star Full Star
1-3-2020
Steve

Went the extra mile to get the deal we needed, easy to talk with and understood our needs thank you Steve. Brandon in finance was also very helping .

DEALERRATER
benlthornley
Full Star Full Star Full Star Full Star Full Star
1-3-2020
Steve

Went the extra mile to get the deal we needed, easy to talk with and understood our needs thank you Steve. Brandon in finance was also very helping .

GOOGLE
Mary Isarel
Full Star Full Star Full Star Full Star Full Star
1-2-2020
Mary Isarel

They did an excellent job and I loved the video that was sent to my phone showing what they where actually doing to my vehicle. Awesome

GOOGLE
Lisa Hulscher
Full Star Full Star Full Star Full Star Full Star
1-2-2020
GOOGLE
Hannah Vander Schel
Full Star Full Star Full Star Full Star Full Star
1-1-2020
DEALERRATER
wenthold
Full Star Full Star Full Star Full Star Full Star
1-1-2020
Great experience as always.

Great experience as always. Forth lease with Toyota of DM and will continue to come back here. Sales, finance, and service have always been great to work with.

CARS
Dmaark11
Full Star Full Star Full Star Full Star Full Star
1-1-2020
Very friendly atmosphere, very helpful. Impressed with...

Very friendly atmosphere, very helpful. Impressed with vehicle that i bought. Will recommend them to my friends and will return if i need another vehicle.

CARS
wenthold
Full Star Full Star Full Star Full Star Full Star
1-1-2020
Great experience as always.

Great experience as always. Forth lease with Toyota of DM and will continue to come back here. Sales, finance, and service have always been great to work with.